English | MP4 | AVC 1280×720 | AAC 48KHz 2ch | 3h 34m | 400 MB
Expand your troubleshooting skill set by learning how to resolve some of the more difficult issues you might encounter when supporting Windows 10. This course covers advanced troubleshooting concepts for experienced IT support professionals in an enterprise environment. Instructor Andrew Bettany dives into a wide range of topics, including hardware devices and network and remote connectivity. Throughout the course, Andrew provides practical demonstrations and examples that can help you confidently tackle challenging situations. Discover how to troubleshoot group policy issues, solve BitLocker lock out issues, use a shim to resolve app compatibility problems, and much more.
Topics include:
- Troubleshooting startup issues
- Using Windows 10 Safe Mode
- Creating a new BitLocker password
- Resolving a slow-running computer
- Managing device driver issues
- Fixing an incompatible application using a shim
- Troubleshooting computers remotely
- Troubleshooting network and remote connectivity
- Troubleshooting a VPN connection
- Migrating to a mobile device management solution
- Resolving sign-in issues
Table of Contents
Introduction
1 Windows advanced support
2 What you should know
Troubleshooting Startup Issues
3 Introducing Sysinternals tools
4 Demo – Sysinternals autoruns
5 Troubleshooting the startup recovery environment
6 Troubleshooting the Windows 10 boot process
7 Using Windows 10 Safe Mode
8 Demo – Windows 10 startup recovery environment
Troubleshooting BitLocker
9 BitLocker protected drives
10 Recovering BitLocker protected drives
11 Additional BitLocker functionality
12 Demo – Creating a new BitLocker password
13 Microsoft BitLocker Administration and Monitoring
14 Managing BitLocker
Troubleshooting Hardware Devices and Software
15 Resolving hardware problems
16 Resolving a slow-running computer
17 Resolving device driver problems
18 Demo – Managing device driver issues
19 Controlling device installation using Group Policy
20 Demo – Restricting access to USB data drives
21 Accessing NTFS or encrypted volumes on a failed computer
22 Application compatibility workflow
23 Advanced application compatibility tools
24 Demo – Fixing an incompatible application using a shim
Troubleshooting Computers Remotely
25 Administrative shares
26 Group Policy preferences
27 Demo – Group Policy preferences
28 Remoting with Windows PowerShell
29 Demo – Using Windows PowerShell remoting
Troubleshooting Network and Remote Connectivity
30 Network configuration Issues
31 Physical network connectivity
32 Network resource connectivity issues
33 Name resolution
34 Built-in wizards for network issues
35 Configuring and determining network settings
36 Network troubleshooting tools
37 Demo – Troubleshooting network connectivity
38 Demo – Determining network settings using PowerShell
Troubleshooting VPN Connections
39 VPN tunneling protocols
40 VPN authentication methods
41 Demo – Creating a VPN
42 Troubleshooting VPN connectivity issues
43 Demo – Troubleshooting a VPN connection
Troubleshooting Group Policy and MDM Issues
44 Group Policy vs. Mobile Device Management
45 Migrating to a MDM solution
46 Demo – Using the MDM Migration Analysis Tool
47 Review of Group Policy application
48 Group Policy processing
49 Troubleshooting Group Policy
50 Demo – Troubleshooting Group Policy application
Troubleshooting User Sign-On Issues
51 Windows 10 sign-in options
52 Troubleshooting Windows sign-in issues
53 Migrating to the cloud
54 Troubleshooting user settings
55 Resolving Folder Redirection issues
56 Resolving sign-on issues with Office 365
57 Demo – Support and Recovery Assistant for Office 365
Conclusion
58 Next steps
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